The following terms and conditions are agreed if the user is using the website. TheCustomBoxes.com has the right to modify and change these rules and conditions without any intimation or notice at any time. It is recommended that the users visit this page on and off. TheCustomBoxes.com is the owner of the materials that are utilized for the production of our products.
Our material is not shared and sold to other parties. It is the right of TCB packaging they distribute free samples or display the custom-created printed boxes for the customers to showcase their expertise and display the designs.
Copyright Notice:
It is acknowledged by the use of the website that the user is well aware that all the information and content displayed on the website, that is, written material, software, data, images, photographs, graphics, illustrations, designs and maps, and all other content which is collectively termed to be 'Our Website Content', is under the ownership of TheCustomBoxes.com and any kind of modification, updating, copying, storing, republishing, distribution and transmission of the content is strictly not allowed without the legal permission of the website owners.
User Conduct on Our Website:
You are liable for any material either pictures, music, or writing which you upload, share, publicize or anyway give out or disperse through our website. You accept that any material either pictures, music, or writing that you upload, share, publicize, or anyway give out or disperse through our website or is used in collaboration with Our Website Contents will not include any text, image, design, trademark, service mark, or any copyrighted work of any third party unless you have obtained the appropriate authorizations from the respective owners for such use. You accept and permit that you shall not upload, share, publicize, or anyway give out or disperse through our website any web content that is unpleasant, obscene cut down our various users from utilizing the services of our website, or infringe the scholarly property rights of TheCustomBoxes.com or any other third party.
We have no authority over the material shared by the customers of TheCustomBoxes.com and hence we give no assurance of the validity, decency, or morality of the material. TheCustomBoxes.com will not be responsible for any web content that you find indecent, unlawful, or abusive.
The Custom Boxes have the right to remove any material that is indecent, abusive, or otherwise unlawful but it’s not its duty to remove such material that violates terms and conditions or which are thought of as objectionable. The company has all the authority to keep the content posted to our website or may reveal it if required (a) stick to the judicial process; (b) apply the terms of service; (c) reply the assert that the web content disobeys the third-parties right; or (d) keeps the rights, wealth or safety of our website and its customers.
To receive our products, it is your primary duty to provide the website with the correct information. Our website is purely designed for the use of humans and no other automated means. Any misuse of our website that violates the terms and conditions of TheCustomBoxes.com will be considered illegal and judicial action will be taken against it.
If you are a customer and place an order on our website, you are assured that you have all the necessary rights, permission, and authority to place an order and the company can create unique products on your behalf. You assure that you are of sufficient age to stick to the judicial proceedings if you experience anything using the website as a customer.
Only you have the obligation to keep your password protected and control the access of your registered account on our website. It will be on your behalf if someone accessing your account places an order on our website. You allow access to the website to create, reuse, and modify content from our website when you or anyone who has access to your account.
In order to utilize the features and services of our website, the website needs customer’s emails and names for accessing the access in the future. The website has the right to ask for any other personal and business information if needed.
Only you are responsible for protecting your password and shouldn’t reveal it to anyone. In case of misuse of passwords or access, you are responsible for any misuse of our website or customer’s information either personal or public.
If you use our website, it shows the acknowledgment that you agree to the privacy policy of TheCustomBoxes.com. You admit that you have read and understand the company’s privacy policy and it can use your personal and business information as described in the privacy policy.
Indemnification & Limitation of Liability:
ou agree to defend, indemnify, and hold harmless TheCustomBoxes.com including its members, directors, employees, representatives, vendors, suppliers, affiliates, and subcontractors from and against any claims, or damages, in case a claim or assert is made against the company because of the so-called wrong acts of the customers or un-proven printing performed of the products by the company and requested by the customers. (a.) violates any legal protection of any individual; (b.) includes events that are malicious, abusive, or foul; and (c) are the results of unauthorized access to any password-protected area of our website. You shall compensate and hold us safe from any loss, harm, destruction, or vandalism which arises because of any claim (1.) safeguard the company against any asserts (2.) tip any verdict award; and (3.) pay us for any judicial fees and expenditures which are involved.
The Company will not be liable for any accident, death, hazardous event, damage, or hold up of any sort of its workers, employees, marketing staff, media members, and relevant authorities which is caused by either the usage of our website through the received information, or in case any party was recommended of such a possibility of damages.
In no event shall our total liability to you for all damages, losses, and causes of action including but not limited to negligence, arising from this agreement or your use of our website exceed the amount paid by you to TheCustomBoxes.com for the order or request.
Return and Refund Policy:
If you find any fault in printing your product or the product is not printed according to your specifications, you need to inform the company within 3 working days of receiving your order. In case of faulty printing or not specified printing we reprint your original order but don't refund the money. Defect checking is done by the management team. The customers need to send the defective product's digital photos to the company using their expenditure within 7 business days in order to receive the reprint of your product.
Accelerated orders have non-refundable charges.
Payment Order Placement, Cancellations:
The prices of products are in USD (U.S Dollars) on our website. Also, payment will be received in the same currency. The company starts working on your requested order if they have received the total amount due to you which includes taxes, shipping charges, etc via some authenticated payment source.
The order placement also includes sending the company the final form of the product or services via electronic file or hard copy of the ordered product or services they need the company to do for them. The printing tasks are sent to the press department once you are sure about what you want from us. After the task is sent to the press department no changes are made in anything regarding timing and design. However, you can cancel the order within the limited duration of 4 hours after proof approval. This cancellation will cost you 25$ and 5% of the total payment of your order. The customers also have the option to cancel their order after a 24-hour limit however this will cost them 50% of the total payment of their order to cover up the time and Resources the Company wasted in making your product. However, the company doesn’t assure that one can cancel their order after the 24-hour time limit.
Design Orders:
The Custom Boxes does not allow any refunds for design services orders. The customers have no choice but to cancel the order in case of design services and the total payment will be nonrefundable.
Sales Tax Policy:
Customers who order from within the state of IL have to pay sales tax too. the company needs to see your tax exemption certificate at the time of placing your order in case you are tax-exempt.
Customers Submitted Artwork/Files:
Our artwork designers use the provided artwork of the users from our website to create new designs. The company requires your artwork files in 300 dpi (dots per inch) in the final form and CMYK format. If you provide the files in other font sizes and not with CMYK format the company will not be considered responsible for printing blurred, exaggerated, or printing different than your demand.
The customers who place an order are to be blamed if the printed work is not what they expected due to the orientation or sequence of the placed order. The company’s employees take all possible precautions to avoid the loss of our customers; TheCustomBoxes.com is not responsible for the loss of your printed orders. Once you upload artwork or any files to our website; you ensure that the posted material is your property under the law.
The company reserves the right to decline an order which in our opinion is considered unlawful or violates third-party rights. When you place an order as a customer, you accept complete liability for the material created on your directions. TheCustomeBoxes.com has the authority to decline any order without informing a reason. It is to inform you that the company doesn’t print anything offensive, indecent, or abusive.
Proofs and Color Accuracy:
The order placement also includes sending the company the final form of the product or services via electronic file or hard copy of the ordered product or services they need the company to do for them. The printing tasks are sent to the press department once you send us the agreement. As a customer, it is your duty to update and examine the proof. The company should not be kept waiting for contradicted proofs causing delays. You should remember that the turnaround time which is disclosed on our website is effective after the proof of agreement.
You are requested to go through the proof before agreeing upon it. Please check your original file for any expected errors in spacing, copy, layout, punctuation, or the picture position and the text printed. Proofs in electronic forms don’t handle transparency; over-printing problems or color improvement from RGB or Pantone to CMYK. The company is not responsible for the printed version of products with laminations.
Customer is fully responsible for all that is contained in the final approved proof:
The color to be printed is produced from the submitted artwork file but it cannot be exactly like that color due to the built-in limitations of the printing processes as well as adjoining picture ink needs, the color accuracy cannot be guaranteed. When you place an order you agree to this drawback of the system. The employees are advised to try their best to provide the closest color but the company is not liable for color changes between expected and printed work. There will be no reprinting done for such color alterations which are there due to the system limitations. We are not responsible for the matching color, ink, or density on the printed products that you approved. However, the company guarantees color precision and matching if you order a hard proof from the company. This is to inform you that hard copy proof will cost you more otherwise.
No Liability for Errors:
The Custom Boxes is not to be considered responsible if there are errors in the final printed product like:
- Spelling and Grammar mistakes, Font Mistakes
- Graphics punctuation, percolating marks
- Erroneous fonts, Die lines, cropping marks. Cracks in folds
- Over printing errors
- Difference in finished product size
*All Packaging Material is shipped Flat and Pre-assembled
Gang printing:
Our company doesn’t use the combined or gang printing technique for the majority of the printing products. According to the printing requirements of the company and customers, the company can use any printing technique that is well-suited to them.
Overruns Underruns:
The company normally delivers the exact amount of products ordered along with an extra amount. This extra amount of the product delivered is free of charge. In case fewer products are Underrunsdelivered or underrun, the company will just deduct the amount of the delivered products. The company walks behind the general rule of delivering 5% extra or less quantity of delivered products.
Production Speed, Shipping, and Delivery of Orders:
Once you have paid or sent the complete amount of your order to the company and shared your order with artwork/file either in hard form or electronic form, and agreed upon the shared content, which is reviewed by the press department then the production speed and printing turnaround time starts. When placing an order on our website you can select the production speed which shows the no of working days from printing to the shipment. You should send your agreement to the proof before 10 am Central Standard Time (CT). The Company and its employees try their best to provide you with products in time via shipping. In case of any delay, TheCustomBoxes.com is not liable for any loss/damage done because of the delay in shipping. The customers accept that the company is not responsible for any delay because of the weather or customs issues which cannot be controlled directly by us. If there is a problem with the printing process, the charges will be refunded although orders aren’t cancelled caused by delay in printing.
You decide to bill the entire amount in terms of customs duties and fees when shipped to respective locations. As a customer, it is your duty to clear amounts of customs for shipping the products outside the USA. The company provides 10 to 12 days for shipping the product while 6-8 days for accelerated shipping (with 2-3 days for ground shipping) to any location within the USA having no weight and quantity limit. Shipping to the extra locations will cost you extra charges. The company is not responsible for the delivery transportation timings, and loss or damage which is done during the shipping. Legally the company is not to be blamed for any loss in shipping. Although this type of incident can be brought to our attention 6 working days after the shipment If you provide us incorrect shipment delivery address or otherwise make an error in the submission of the complete delivery address, we will charge additional shipping and handling charges for re-shipment.
Changes to our Website and Terms and Conditions:
The Custom Boxes have the authority to change any section of our website or Terms and Conditions at any time with or without notice to the customers of TheCustomBoxes.com. The new changes will be in effect as they become the part of terms and conditions of our website. If you keep using the website after new changes to the terms, it will be considered as your agreement to the new changes.
Contacting TheCustomBoxes.com
In case of any query support@thecustomboxes.com or call 1800-396-1840.
Signup for Free-Re seller Program:
TheCustomBoxes com inclusively offers free reseller signups which can lead to up to 40% off on your standard quotes. All your future queries are processed with discounted quotes. While processing the order you can request a form from our sales rep. or email us at support@thecustomboxes.com with subject to: Re-seller form required. We will send you the format within 24 hours of your request. The form can be submitted to support@thecustomboxes.com or your accounts manager.
We are determined to provide the best services at a competitive rate to our resellers. For further information, you can call us at 1800-396-1840.
*Re-sellers may sell the product through their brand, channel, website, or stores. TheCustomboxes.com may make certain marketing materials to Re-sellers for use by resellers in marketing the products.