Frequently
Asked Questions
Demystifying the realm of custom boxes and branded packaging is our goal. We've compiled a list of frequently asked questions about the custom packaging process to provide you with clarity. If your inquiries persist, feel free to connect with us through our live chat, any of our online forms, or simply give us a call at 1 (800) 396-1840. Our representatives are ready to assist you.
Design & Artwork
Design services are simply the process that allows you to make sure your packaging has some specific functions. These functions include holding your products, keeping things in your control, and making them shipping-friendly. If gaining enough customer attention is your main objective, yes it will also do it for you. Simply put, yes we offer complete design services for custom packaging.
Lots of different factors affect the final selection of your design and artwork. To choose the most updated and chic option designs all you need to do is conduct thorough market research. Your industry, your target audience, and all related demographics along with the market analysis bring the best design and artwork to you.
Add-ons are pretty things that we add to the surface of your most desirable packaging boxes. It is used to take the allure of your boxes to the next level. We offer embossing, debossing, PVC lamination, cold & hot foil stamping, and ribbon handles for great aesthetics. Simply, get whatever you want, see our page of add-ons.
It’s better to submit artwork files in PDF 1.3 version. You must optimize your files and check whether all fonts are embedded completely. Try to keep the CMYK color pattern for your images, thus, you need to avoid the RGB color models. For greyscale color space for black and white colors, the resolution of your images must be 300 dpi and all transparent files must be flattened before converting into PDF. See more to know more about the final submission of artwork files on our platform.
Digital printing is known for its appeal, aesthetics, durability, practicality, and inexpensiveness. It’s the best option for manufacturers believing in short runs and samples of product boxes. We make it happen with the help of high-tech machinery to exactly print your imagination in a real feel or finish. You can get funky, sober, minimalistic, jazzy, and super cool geometric prints on your cardboard and corrugated boxes now.
Yes, we at The Custom Boxes keep your child's safety as our priority. We make packaging super safe with great interlocking features, including the child-resistant lock. Above all, we also offer smooth surfaces and round edges with whatever funky and flamboyant design you want.
Measuring your box dimensions is a crucial part of designing and crafting boxes. To measure the correct size of your boxes, you need to calculate the length, width, and depth of your products and already used boxes. In case you are measuring its size from a box, lay it out into a flat version and measure L x W x D, accordingly. Feel free to record these measurements in any unit of your choice such as inches, centimeters, and even millimeters. On the order request form or quote available at the TCB officials, use the drop-down menu to select the units of your measurements.
Box Materials & Printing
Custom boxes are the packaging cases, containers, bags, and zippers that are made to achieve some specific purposes. Just like the variety in use of specific products, there are several other types of packaging material as well. Corrugated is the toughest form of material used for making large or heavy-duty boxes. Cardboard is simple, elegant, and print-friendly material making your boxes stand out everywhere. Kraft is the name of sustainability and reliance resonating with the deliberate nature of your planet. Still, you can make this material the best fit for your needs by adjusting the thickness of the sheets.
There are so many options that you can consider while selecting the printing method for your custom packaging. Offset, digital, and Screen printing are all what we use for printing your thoughts in the form of powerful words. Offset is a type of printing, also known as offset lithography, it works by transferring the images on metal plates to imprint your design on the rubber blankets. Digital printing is the process of transferring the digital prints directly from the computer to the surface of your boxes. Screen printing is a process of injecting ink through a mesh screen to make a clear image.
On our platform, you will be amazed to find a vast variety of paper stocks and materials. On top of that, each paper type is different greatly in terms of finish and durability. Visit our paper stock and material page to figure out what excites you the most.
• Natural Brown Kraft: As it’s the color of wood and bark, so it hides a sense of cleanliness within. You must select it as a base material for your boxes, especially if you are a sustainable environment supporter.
• SBSC2S: It stands for solid bleached sulfate coated 2 sides, which is a type of paperboard that appears shiny white due to an intricate bleaching process. It’s good for shipping, transporting, and storing heavy-weight substances to far places.
• Textured Paper Stock: Choose the textured paper stock, essentially when you want to give your customers stunning sensory experiences. You can have various shapes, designs, and forms that can stand alone even in the toughest markets.
• White Kraft: While being the color of grace and class, white Kraft serves as a perfect canvas for building your brand images.
Feel free to order custom printed boxes on our platform. We deliver only 100% eco-friendly boxes that can be replaced and recycled periodically. Along with the materials such as Kraft and cardboard boxes, the inks on each box are also non-toxic to the food or anything within a box. Corrugated, Kraft, and cardboard boxes, all are recyclable and can be used easily without being guilty of contributing to any sort of environmental damage. However, to capture the markets you can think about choosing some additional features such as add-ons and coatings.
Yes, why not? You can surely print on corrugated boxes. You can employ one of the three options including digital printing, lithographic printing, and flexographic printing. You can select any one of your choices after reviewing the pros and cons associated with each. Review them properly before selecting the best one for your product line. However, digital printing is one of the best ways to print on corrugated cardboard boxes due to accessibility, affordability, and practicality.
Well, there are lots of reasons to choose us for having the Hi-tech printing. Hi-res printing transfers images on boxes showing more details with vibrant hues. If you aim to stand high in the market, a clear brand image needs to be made. That purpose can only be achieved by using Hi-tech printing on sustainable yet finesse material.
Orders & Prices
Our customer’s satisfaction is our priority. Yes, you can ask us to have a free sample either physical or digital before placing bulk orders. The samples will be provided to your address either by mail or email. Additionally, you can get in touch with our expert graphic and printing teams to know what will be the outcome.
Yes, sure you can have any size, shape, and layout of your custom boxes on our platform. From 6X3X0.25 inches (length, width, and depth) to 14X14X14 inches (length, width, and height), you can ask for any size with and without inserts or handles. No matter, what your product demands we will shape it into reality within no time. So next time when you feel ready to submit a custom box printing and manufacturing request, pin our experts. They will come to you with the most tailored size of packaging that fulfills all your needs.
There is no hard and fast rule for measuring the turnaround time. On our side, there are various factors impacting the overall time of delivery of your bulk orders. The number of units you ordered and the specifications of your boxes (sizes, design, and artwork) decide the exact time. For a general idea, our standard turnaround time is 10 to 12 business days. However, if you can’t wait for as long, you can avail of our rush delivery option.
We usually deal with custom boxes in bulk or at wholesale rate, though we also help you cut short your order. You can now get short-run packaging and place an order of as minimum as 100 pieces. Additionally, there is no defined order limit for high-maximum or simply you can order as high as 500,000 pieces.
You can easily receive rush orders if you are really in need of a fast packaging solution for your brand in a quite easy way. For this, call us now at 1-800-396-1840 or get customer support anytime, anywhere. During your chit-chat with our order management or packaging experts, don’t forget to tell us ‘why you are in a hurry?’. This way, you will receive as early as 24 hours.
The Custom Boxes team only believes in transparency and fair dealing. We never hide anything from our valuable clients. You will get exactly what you ordered and the charges for your orders will update in real-time on our calculators. The total estimation of your order cost also includes the gluing, pasting, and die-cut charges (which are very low). Even if you don’t qualify for free shipping, the shipping charges will also be counted within. So, every time you will get the exact amount on each order.
Sales
With our new user-friendly layout, we have made filling out the request form much easier than ever before. Now, you don’t need to get puzzled at any point. By clicking the get a quote button, you will be directed to an official form requiring some basic information about your order. Fill in your active email, mobile number, and a few other simple requirements. Congratulations! You have all done. Our experts will contact you as soon as possible. In the case of correct form filling, most of our clients get a response within a few hours. However, we usually reach out to our customers within 1 business day (24 hours).
For sure, you will get additional discounts on our platform, especially when you order in bulk. Bulk orders help you enter the world full of amazing and exciting discounts, free shipping and free design support are just a few of them. If you are an early bird, avail of yourself our first-order discount. If you are our loyal customers, we feel glad to hear back from you and send your orders with valuable gifts and goodies inside. If the most awaited event is around the corner, we have bundles of offers to celebrate the joy with you. All you need to get in touch with our experts before the unbeatable discounts start flashing on our website.
Yes, we do. Bulk order discounts are for everyone who wants meticulously crafted boxes to reach his/her doorstep. It allows you to save the shipping cost and waive all your die-cut charges. Free design support and delightful discount coupons are available for those who win them. Get your expertly designed custom boxes now!
You can reduce the per-unit price by availing special discounts and entering discount codes. Asking for some additional discount during one-on-one conversations with our specialists also works great. Lastly, order in bulk and you will be able to save many bucks.
Customers living in the state of IL are not exempt from the sales tax. However, if the company sends us the tax exemption certificate at the time of placing an order it will be waived then.
You will be glad to know that we respect your priorities. Keeping in view the budget-friendly practices for our valued clients, we do not charge any set-up fee. Yes, you heard it right. In all bulk orders, the total cost of your boxes includes Zero set-up charges. So, enjoy reasonable rates now!
All boxes manufactured and supplied from our factories are always of high quality. They only arrive at your doors after passing through a strict quality assurance test. Still, in case you find any damaged box in your order, you can ask the company to reship the damaged one. However, you need to be in a bit hurry because your request will not be entertained after 3 working days of delivery.
Shipping
It takes around 10-12 days at our production units to complete your boxes with eye-catching artwork and unparalleled finish. Once all boxes are made, we pass them through strict quality tests and reject the damaged ones. We always make sure all our boxes meet at your destination while following international packaging standards. Once we find everything okay, all product boxes are shipped in large containers by either LTL or FTL.
We deal with international orders and our services all across Europe. You can get your favorite boxes with all the latest and unique features anytime, anywhere. However, our free shipping services are valid for all orders in the USA and Canada.
Yes, you can cancel your order but only within 24 hours of placing your order. After that, the assignment is usually sent to the production unit or arrives at the desk of the concerned team containing graphic designers, die-cutters, and printers. Within 24 hours, if you cancel your order then 50% of your payment will not be refunded. However, the company will make sure no assignment should be left uncompleted after crossing this deadline.
Sure, whether you are living in Ontario or Manhattan we will deliver you with boxes of exceptional quality at your address. So, you can order us any time without facing the fear of quote rejection. We will serve you with bespoke boxes at wholesale rates with lots of other benefits as well.
At the time of order placement, you will be given complete information about your order tracking. Using your order ID you can track the status of your order. In case, you can’t get it properly call our customer support center and inquire about the arrival of your order.
The typical turnaround time of all boxes is 8-10 days for production and an additional 2-3 days for shipment. Mostly, the time starts when your order hits the production unit. We do our best to make sure your consignment reaches you on time, still, there are chances it may take much longer. If your order is time-sensitive, you must tell the support team at the time of placing an order. Additionally, all customers who are in a hurry must look for a rush delivery option, that you can get within 7 working days without any unnecessary delay.
Customer Support
At the time of order placement, you will be given an order tracking ID. Using the same ID you can track your order anytime. If tracking your order seems daunting to you, due to any reason, you can call our customer support team and request them to share all valuable information with you.
We have a highly supportive customer support team ready to help you 24/7. If you feel any problem while requesting product boxes of a versatile nature, do let them know. They remain ready to help you in any possible way, no matter what it is. On our website, there is a chat section where you can drop any query for prompt reply. However, for large orders with different packaging requirements, you can contact us by email. A detailed email prevents misunderstanding, ensuring a perfect order delivery every time, without any confusion.
Our customer support team remains ready to facilitate you in any possible way. We provide free physical samples to our valued clients on special request. It’s pretty well fair if you don’t like the samples, you can request for another one. We respect your opinion, you can suggest to us what exactly you want.
You can reorder from our platform anytime. The process of reordering is more and less the same. Follow four simple steps; fill out the request form, start a one-on-one conversation with the customer support team, pay the bill, and wait for your turn to get served.